Pantaloon Retail, one of India’s largest retailers with more than 1,000 stores across 60 cities, has implemented Reflexis’ Task Manager and StoreWalk. Reflexis helps retailers execute their strategy flawlessly and uncover profit.
“By implementing Reflexis, we have already seen improvements in customer service and employee productivity through increased visibility into store-level completion and compliance status,” said Ushir Bhatt, CEO, Future Knowledge Services, which is a Future Group company and the services arm for all other Future Group companies.
“We are pleased with the scalability of the Reflexis solution, and we anticipate that we will realise additional benefits by implementing Reflexis KPI Activator to leverage real-time, metrics-based alerts to respond to problems and opportunities using best practices,” added Bhatt.
On the association, Prashanth Palakurthi, founder and CEO, Reflexis said, “We are delighted to welcome Pantaloon Retail to our growing list of customers, which includes some of the biggest and best-known retailers in the world.”
“Pantaloon Retail is well-known in India as a fast growing company that provides its customers with a wide range of exceptional products and excellent customer service. We look forward to working with Pantaloon to help drive the company’s growth while improving customer service levels,” added Palakurthi.
— IndiaRetailing Bureau
