Pepperfry and Zefo launch furniture exchange service for consumers

Pepperfry.com, furniture and home marketplace has launched a furniture exchange service for Pepperfry customers across select cities through an alliance with Zefo, an online marketplace for pre-owned goods. Through this service, customers can exchange their old furniture within 48 hours of placing a request on Pepperfry.com.
Pepperfry is providing customers with an opportunity to sell their old furniture to Zefo in exchange of Pepperfry gift cards through the furniture exchange service. These gift cards are redeemable against purchases made on Pepperfry.com and can be clubbed with the other offers running on the website. Pepperfry customers stand to benefit from this service by receiving a fair value for their old furniture to refresh their interior spaces. This service is available on a select range of furniture pieces like beds, sofas, dining sets, tables, storage, office furniture and chairs.
As a leader in the furniture and home segment Pepperfry has always provided an enhanced and hassle free shopping experiences to discerning customers. Pepperfry is extending this promise to customers with the furniture exchange service through which they can now exchange their old furniture with greater flexibility and convenience at zero extra cost.
The new service has been launched through an alliance with Zefo. It is a used and factory seconds household goods marketplace which promises a fair price, money upfront, flexible pick-ups and a completely hassle-free and professional experience to sellers.
Furniture exchange service is currently available across Delhi, Gurugram, Noida, Bengaluru and Mumbai. Customers in these cities can also visit the Pepperfry Studios for further assistance on availing the service.
In order to avail the service, Pepperfry customers can fill up an online form by clicking on the link “Furniture Exchange” on pepperfry.com. Once the form is duly filled with the requisite personal details, the Zefo team will contact the customer within 3 business hours to seek the necessary information, specifications and images of the furniture piece the customer intends to sell. The Zefo team will inspect the furniture to evaluate the offer price based on the images and specifications shared by the customer. This will be a completely transparent process, the Zefo team will share a quote with the customer and the final discretion to sell the furniture piece will rest with the customer.
Talking about this new feature launch VP and Business Head- Furniture category, Pepperfry, Hussaine Kesury said, “We have introduced the Furniture Exchange service on popular demand. Our customers have been seeking ways to make space for their new furniture by selling/exchanging their old furniture. Partnering with Zefo gives us an opportunity to provide a hassle-free and convenient exchange option to our 4.5 million plus discerning customers. We are delighted to collaborate with Zefo and are confident of providing a great customer experience through our alliance.”
He further added, “Through this service we will continue to offer improved ways for consumers to shop for home products and provide the best and fair value on their old furniture. We aim at presenting them with the benefit of getting maximum value for their new purchase by redeeming the Pepperfry Gift Card on our website.”
“We are looking forward to the partnership with Pepperfry, as at this time of the year, people are looking to clean out their homes as they prepare for Diwali. Most customers want to buy new things, but their old stuff has to go somewhere. That’s where we will come in. We will go to the homes of Pepperfry furniture customers, inspect the product and whisk it away, all in 48 hours. Customers don’t have to deal with low-intent buyers, dealers, and the incessant haggling, and you get the money upfront. Associating with Pepperfry allows us to simultaneously solve a problem for a large number of customers and we are confident that this alliance will be a great success”, said Co-founder, Zefo, Karan Gupta.