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Deep Dive: The Future Customer Experience – AI and IoT in Retail

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Many retailers are struggling to devise the perfect cross-channel experience for their customers—one that takes advantage of digitalization to provide targeted, just-in-time product or service information in an effective and seamless way.

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Expect demand moderation to continue; small packs selling more, price hikes likely: HUL

While premiumisation is continuing, he said, "There is a preference for smaller packs across categories and that has become...

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