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Human touchpoint is extremely important for us, says Tomohiko Sei, CEO, Uniqlo India

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In 2018, Uniqlo sent Tomohiko Sei to India to spearhead its entry into the country that Retailing Co. ranks as the biggest future market for the Japanese brand. Prior to his India assignment, Sei was the chief operating officer for Fast Retailing in Singapore. Sei spoke to Rasul Bailay, group managing editor of IMAGES Group about Uniqlo’s journey so far – its rollercoaster ride due to Covid-19 and about India as a potential market for Asia’s largest fashion brand. Edited excerpts:

Uniqlo had a rollercoaster ride in India with Covid and the subsequent recovery. How did things pan out in your three years journey here?

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