Sandeep Jabbal
Customer Care Associate & Chief Digital
Transformation & Information Officer
Shoppers StopArmed with a Bachelor’s degree in Mechanical Engineering from Visvesvaraya National Institute of Technology and an MBA in Marketing and Finance from Symbiosis Institute of Business Management, Pune, Sandeep Jabbal began his career as a project manager at Birlasoft, an IT services and consulting ȱ rm.In 2010, Jabbal stepped into the retail industry as Head of IT at Marks and Spencer Reliance India Ltd. where he further used his leadership skills in the IT initiatives of the fashion retail company. He then put his tech expertise and knowledge to use as vice president (VP) of Information Technology at Jubilant FoodWorks Ltd., a Noida-based food service company and then later at Shoppers Stop, a department store chain part of the K. Raheja Corporation.In his current capacity as the Chief Digital Transformation and Information Officer at Shoppers Stop, Jabbal brings a wealth of experience to the table. He leads the charge in digital transformation and is instrumental in crafting strategies that seamlessly integrate technology into the retail landscape, enhancing customer experience and driving business growth.
Roles & Responsibilities
- Spearheaded digital transformation eȮ orts: Leading the charge in integrating technology into retail operations.
- Crafts strategic initiatives: Instrumental in developing strategies to blend technology into the retail landscape seamlessly.
- Enhances customer experience and drives growth: Focuses on leveraging technology to improve customer interactions and boost business expansion.
Key Technology Implementation
- App modernisation through the adoption of Cloud platforms
- Data lake and analytics platform for driving decision-making
- Next-Gen AI-powered CRM platform
Career History
- Shoppers Stop
Customer Care Associate & Chief Digital Transformation & Information Officer May 2022 – present - Jubilant FoodWorks Ltd.
VP -Information Technology Feb 2018 – May 2022 - Marks & Spencer Reliance India Ltd.
Head – IT Aug 2010 – Feb 2018 - Birlasoft
Birlasoft Oct 2004 – June 2010
Game-Changing Technologies
- Generative AI
- Cloud Transformation
- Conversational AI
Tech Mantra
Keep complexity inside, simplicity outside
Shoppers Stop
Established in 1991, Shoppers Stop Ltd. is spread across 112 department stores in 62 cities (as of 31 March 2024). The company also operates 7 premium home concept stores under the name Home Stop, 87 Specialty Beauty stores of M.A.C, Estée Lauder, Bobbi Brown, Clinique, Jo Malone, Too Faced, SSBeauty, and 21 Airport doors, 22 Intune Stores occupying an area of 4.3 million sq. ft.
About ETP
ETP Group is a leading Unified Commerce Solutions company with a 35-year track record of delivering top-of-the-line retail technology products across 24 countries in Asia Pacific. ETP's strength lies in its ability to provide robust and innovative retail solutions built with the latest technology, architecture, and design. ETP's comprehensive suite encompasses a broad spectrum of retail needs, from omni-channel POS and retail store operations, CRM and loyalty management to unified promotions, inventory management, order management systems, product information management, and seamless integration with marketplaces and e-commerce platforms. .
