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The Year That Was: Customer-centricity key to shopping mall success

Shopping malls are the lifeline of the modern retail industry. The great Indian shopping mall boom began innocuously enough in...

Burger Singh’s parent company launches Bowl Hub

The Burger Singh parent company fires a salvo of 17 Bowl Hub outlets on day one. It seeks to triple...

Scan & Go: Seamless payments, self-checkouts disrupt consumer experience

Imagine walking into a store, choosing a product, standing in a long line to pay and then getting into an...

Retail Innovations: Taking customer experience one notch higher

Incorporating innovation that is both interactive and engaging has changed the dynamics of retail. Today, introducing innovation in day-to-day operations...

India’s Restaurant Business: Tasting success or bleeding money?

Investing time and money in any industry without proper knowledge can turn out to be a major error in judgment....

Retail in Restaurants: How bright is the future?

The retail industry is expanding, quickly becoming the fastest growing industry in the world. Technological and in-store innovations to attract...

Restaurant chains, malls bridge differences to explore revenue sharing at India Food Forum 2019

The India Food Forum 2019, which was held on February 5 & 6 at Hotel Renaissance in Mumbai concluded on...

IMAGES Foodservice Awards 2019 honour outstanding performers in foodservice business

Innovative Indian foodservice and retail concepts are coming of age, and to honour these exciting and innovative foodservice formats and...

Indian food chains to converge in Mumbai to deliberate disruptions at India Food Forum 2019

Indian food retail chains are exploring new business models after witnessing a paradigm shift, with food aggregators reaching out to the...

How technology is revolutionising the foodservice industry

We are at the beginning of the most radical transformation of the foodservice industry. Until now, technological innovations in the...

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5 Pillars of Customer Retention

Customer experience, social media, trust, transparency and data critically impact customer retention said representatives of leading brands speaking at...