AI chatbots for customer support

Enterprises are seeing significant benefits from conversational platforms, such as higher engagement rates and the ability to personalize interactions at scale with GenAI. Here's how it can be used to secure a lasting competitive edge in the marketplaceIndia is...

According to a recent study, 72% of consumers are currently using AI-enabled chatbots to search for products online Bengaluru: As many as 51% of Indian consumers prefer using artificial intelligence (AI) chatbots and QR codes for their online shopping needs, followed by...

Retail biggies are harnessing the power of AI in diverse areas such as logistics, inventory management, customer support, in-store experience, and fraud detection to reap immense benefitsMumbai: Artificial Intelligence (AI) has rapidly transformed various industries, and the retail sector...