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Starbucks is taking the next step toward evolving the digital customer experience by launching voice ordering capabilities within the Starbucks mobile iOS app and the popular Amazon Alexa platform. These features are an extension of Starbucks Mobile Order & Pay,...

After a whopping 180 per cent growth in 2015, the Indian e-tailing industry expanded by merely 12 per cent in 2016 to clock revenues of USD 14.5 billion, research firm RedSeer on Tuesday said. As per PTI, RedSeer's report said, the biggest...

In the beginning, there were a handful of days that we waited for. Of course, birthdays and anniversaries and long weekends topped the list, then only to be joined by the End Of Season Sale days. Today, with the...

Present in India for over 80 years, shoemaker Bata is renewing focus on the young generation by lining up new launches in youth-oriented space through its sub-brands like Power and Weinbrenner even as the company is doubling advertising budget this...

According to Credit Suisse analysts led by Eugene Klerk, with a current market cap of $390 billion, Amazon is now worth more than the top eight traditional brick-and-mortar retailers combined. The note by the analysts' goes on to say that the Seattle-based retail...

After the Indian flag incident, e-commerce retailer Amazon has been conveyed that while providing a platform for third party vendors, they should respect Indian sensitivities and sentiments, the External Affairs Ministry said on Saturday. MEA Spokesperson Vikas Swarup also said...

Amazon India has kicked off the first big Amazon sale of 2017 - Great Indian Sale- in which a wide range of products will be made available at discounted prices. The sale will run from January 20 - January...

After Amazon withdrew a Tri-coloured doormat offensive to Indian sensitivities from its Canadian platform in the face of warnings by External Affairs Minister Sushma Swaraj, the e-commerce major has now also pulled out flip-flops bearing the picture of Mahatma...

Understand what’s happening to you and your customers. It’s time to take control of this serious and potentially dire situation by first getting a grip on what’s ownable—like the customer experience and how you execute on it. Today and far...

Irked by leading e-retailer Amazon selling skateboards and bedspreads with images of Hindu god Ganesha, Hindus in the US on Tuesday urged it to immediately withdraw them from its online platform. "We are disappointed with Amazon.com for continuing to carry...