artificial intelligence

Twenty-five per cent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020 -- up from less than two per cent in 2017, Gartner said on Monday.More than half...

A recent JLL-sponsored survey of CEOs across the Asia Pacific region reveals that 52.7 per cent CEOs are closely involved in making key strategic decisions about the future of work- particularly involving automation and artificial intelligence (AI). Given the potentially...

Despite massive corporate investments in artificial intelligence (AI), nearly three-quarters of consumers are concerned about AI infringing on their privacy, according to a new study from Genpact, a global professional services firm focused on delivering digital transformation. The survey of...

AI enables computers to make autonomous decisions. It is a step forward in automation that is changing the retail industry. In retail, AI is used to analyze customer data, adapt how companies interact with shoppers and predict consumer demand...

Flipkart, India’s largest e-commerce marketplace, has been featured in a list of the ‘50 Smartest Companies 2017’ by MIT Technology Review, one of the world's most influential tech magazines. The annual list celebrates the top 50 companies globally that best combine...

The global payment market remains one of the most active technology markets in terms of disruption, interest, and investment. Given a decade of unprecedented transformation brought about by new payment methods, technologies, business models, and competitors, the market has...

As artificial intelligence (AI)-powered smart devices and solutions gather momentum globally amid fears of "bots" taking over jobs soon, a top Adobe executive has allayed such fears, saying AI will actually assist people intelligently. "Saying AI will take over the...

More than 10 million UK workers are at high risk of being replaced by robots within 15 years as the automation of routine tasks gathers pace in a new machine age, a report said on Friday. The report by the...

As data science gets set to drive the artifical intelligence (AI) market in 2017, a few Indian startups are initiating development of conversational bots, speech recognition tools, intelligent digital assistants and conversational services to be built over social media...

Artificial Intelligence (AI)-powered wearables will provide an impetus to the stagnant wearables segment, to make it grow 376 per cent annually to reach 60 million units in 2017, a new report said on Friday. According to the market research firm...