Chatbots

Deep Ganatra, chief product & technology officer (CPTO), The Good Glamm Group, sheds light on the role of technology in the beauty and wellness industry and its impact on personalisationNew Delhi: With almost two decades of experience in the...

The statement said the widely used co-pilots and chatbots are now outdated because they rely on human requests and struggle with complex or multi-step tasksBy Ashish Agashe, PTINew Delhi: Customer relationship management tools provider Salesforce on Tuesday launched an...

From data analytics and chatbots to personalized content creation and data visualization, experts from Meta & YouTube among others discuss the transformative impact of Artificial Intelligence on the business of fashion at India Fashion Forum (IFF) 2024Bengaluru: In the...

With billions of messages shared daily, WhatsApp has emerged as a powerful tool for retail businesses to engage, support and serve customers Launched in 2009, WhatsApp in India came as a new-age multimedia messaging service and grew to become...

Implementing omnichannel marketing strategies empowers malls to create a comprehensive and compelling shopping experience that connects with customers across various channelsBy Gaurav Balani, DGM - Marketing, Infiniti MallMumbai: The retail industry is experiencing a massive shift due to the...

To gain the maximum profit and loyal customers, adapting to e-commerce trends has become a necessity for retailers. here are some emerging e-commerce trends that can help you take your business to the next level.By Lokendra Singh RanawatEvery year...

As the entire world is scrambling to come back to normalcy under the COVID-19 pandemic-induced social distancing guidelines, brick-and-mortar retailers are shifting gears to rapidly embrace digital technologies to bridge the physical distance and navigate the crisis. With increased...

The understanding between and connect of the shopper and the retailer has so far largely been local. However, with growing infrastructure and modernization of the retail sector, shopping has changed its paradigm and entered a competitive landscape. Loyalty is now...

Retailers today are challenged with addressing multiple disruptive technologies and the demanding ‘Digital Customer’ who likes to order products and services using more than one touch points at their convenience of location and device. Today, the strong focus is...