customer expectations

A look at the evolution of different channels from functioning independently to becoming unified New Delhi: The lines between offline and online have blurred and the channels once seen as cannibalising each other today have become complementary. Just like offline...

51% of respondents highlighted poor customer service as the leading issue concerning kitchen appliancesNew Delhi: Brands dealing in consumer durables must constantly upgrade their systems to resolve consumer complaints quickly and effectively. However, this is not the norm,...

Slow websites and apps can lead to customer dissatisfaction, lost sales and revenue, and a drop in search engine optimisation (SEO) rankings New Delhi: With 5G becoming a reality and 6G infrastructure in the works, speed has become an important...

Prashanth Vasan, chief executive officer at Madras Mandi on how the farm-to-table omnichannel retailer uses technology to achieve efficiencies that surpass industry standards and benefit over 2000 farmers New Delhi: Madras Mandi was established in 2020 with the goal of...