customer experience

The 2020-founded beauty and wellness brand’s CEO speaks on the plans, international expansions and the right integration of technology New Delhi: Skincare D2C brand Earthraga keeps exploring new channels and technologies like augmented reality (AR) and virtual reality (VR) to...

51% of respondents highlighted poor customer service as the leading issue concerning kitchen appliancesNew Delhi: Brands dealing in consumer durables must constantly upgrade their systems to resolve consumer complaints quickly and effectively. However, this is not the norm,...

Since the beginning of 2024, the company has been experiencing a steady month-over-month growth rate of 15-20%New Delhi: Hyderabad-based footwear brand Neeman’s eyes double revenue at Rs 200 crore this fiscal year, a company top executive told IndiaRetailing.“In FY...

A look at the different use cases of Mixed Reality (MR) in Retail and how this emerging technology possesses the potential for massive digital transformationMixed Reality (MR) is poised to revolutionize the retail industry, offering a unified view of...

Swiggy Instamart is broadening its offerings to include an even wider array of productsNew Delhi: Food tech giant Swiggy on Thursday said it will integrate Swiggy Mall with its quick commerce offering Instamart, to broaden the choice for consumers...

Through this collaboration, Libas aims to enhance its D2C contribution to its revenue and carve an omnichannel growth path New Delhi: Leading ethnic fashion brand Libas has entered into a strategic partnership with GoKwik, an e-commerce enabler to expand its...

Uniformity, product availability, customer understanding and last-mile logistics are the factors which determine the success of an omnichannel experienceNew Delhi: Fashion brands in India consider uniformity across channels, understanding customers, products and last-mile delivery to be the key factors that...

Founder Meera Dureja of Banjaaran Studio on the brand story, business model and adding a modern touch to traditional shoemakingNew Delhi: In 2019, Meera and her brother, Karanveer Dureja founded Banjaaran Studio with a vision to create unique, wearable...

Gopal Asthana, Chief Executive Officer, Tata CLiQ on the brand’s strategies, approach to technology, personalisation, sustainability and moreFashion & Lifestyle e-commerce platform Tata CLiQ by Tata Group has come a long way since it started in 2016 as a...

From improving product recommendations and personalised fit suggestions to delivery, here’s how retail biggies are using artificial intelligence to offer delightful customer experiences New Delhi: Retailers in India are betting big on enhancing the customer experience (CX) with the use of...