customer experience

A primer on the 13 unfair digital commerce practices prohibited by The Central Consumer Protection Authority which impair consumer interestAs many as 71% of online consumers surveyed by research firm LocalCircles reported being subject to hidden charges for...

Sandeep Jabbal, Chief Digital Transformation and Information Officer, at Shoppers Stop, speaks about the company’s technology strategy, areas of investment and focus and key challenges New Delhi: With almost two decades of experience in the realms of technology and digital...

Piyush Chowhan, Chief Information Officer, Panda Retail Company, Savola Group, Saudi Arabia speaks about technology in retail, its evolution, its challenges and much more…New Delhi: With over two decades of experience in the supermarket, hypermarket and fashion retail, Piyush...

Network expansion, a strong uptick in demand for premium brands, increasing traction for value brands in smaller cities and general elections will be among the key drivers for the retail sector, which is also moving from being just a...

When the nuts brand Happilo went omnichannel it faced several challenges. Adopting just one solution not only helped overcome those but also achieve efficiency, operations and customer experienceNew Delhi: Nuts brand Happilo was launched in 2016. Adopting an omnichannel approach...

Quick-service restaurant (QSR) players are rapidly embracing artificial intelligence (AI), the Internet of Things (IoT), robotics, digitalization and more tech to delight their customersNew Delhi: The Quick Service Restaurant (QSR) market in India is expected to reach Rs 431.27...

Selling to an existing customer through different channels has a success rate of 60 - 70%, says a recent reportNew Delhi: The rising number of e-commerce platforms each with its attractive discounts and offers has spoilt consumers who switch...

Amazon said the most preferred smartphone brands on its platform were OnePlus, Samsung, and AppleNew Delhi: Non-metro cities dominated the initial days of online festival season sales across leading e-commerce platforms, Amazon, Meesho and Flipkart, according to details shared by...

These malls existed even before the term ‘shopping mall’ was first known to be used in the 1950sNew Delhi: Many people believe that malls are a modern concept, but if you dig deep in retail history, you will find...

These brands once had a cult following across the globe. But they failed to adapt to the changing times and today, they are all but forgotten….New Delhi: Over the decades, brands like Apple, Netflix, Amazon and Facebook became household names....