customer experience

In retail, the blend of online and offline shopping demands a seamless, personalised customer experience. Here’s how retailers are adapting to meet these evolving expectations New Delhi: In today's fast-paced retail environment, customer expectations are at an all-time high. The...

Snitch's chief technology officer (CTO) Maruthy Ramgandhi sheds light on the new-age brand’s tech journey and much moreNew Delhi: With almost two decades of experience, Maruthy Ramgandhi is a seasoned technology leader with extensive experience in product management, engineering,...

Anil Menon, chief information officer (CIO), of Lulu Group India, sheds light on how shopping centres are leveraging technology and working with brands to meet customer expectationsNew Delhi: With an experience of almost two decades across information technology, retail,...

Sadique Ahmed Mohamed, Founder & CEO, Pathfinder talks about RetailGPT and how it seeks to redefine retail for all stakeholders, including shoppersLaunched recently at the Phygital Retail Convention, RetailGPT by Pathfinder claims to revolutionise physical retail by creating personal...

Satish Karunakaran, Director, Transformation sheds light on the denim brand’s future tech implementations, approaches to data handling, security initiatives, and more…New Delhi: With over 20 years of experience, Satish Karunakaran has spearheaded transformative initiatives in Supply Chain and Operations...

The 2020-founded beauty and wellness brand’s CEO speaks on the plans, international expansions and the right integration of technology New Delhi: Skincare D2C brand Earthraga keeps exploring new channels and technologies like augmented reality (AR) and virtual reality (VR) to...

51% of respondents highlighted poor customer service as the leading issue concerning kitchen appliancesNew Delhi: Brands dealing in consumer durables must constantly upgrade their systems to resolve consumer complaints quickly and effectively. However, this is not the norm,...

Since the beginning of 2024, the company has been experiencing a steady month-over-month growth rate of 15-20%New Delhi: Hyderabad-based footwear brand Neeman’s eyes double revenue at Rs 200 crore this fiscal year, a company top executive told IndiaRetailing.“In FY...

A look at the different use cases of Mixed Reality (MR) in Retail and how this emerging technology possesses the potential for massive digital transformationMixed Reality (MR) is poised to revolutionize the retail industry, offering a unified view of...

Swiggy Instamart is broadening its offerings to include an even wider array of productsNew Delhi: Food tech giant Swiggy on Thursday said it will integrate Swiggy Mall with its quick commerce offering Instamart, to broaden the choice for consumers...