customer experience

These market leaders have managed to leverage the power of artificial intelligence (AI) and augmented reality (AR) to create market differentiation and delight customers New Delhi: Artificial Intelligence (AI) powered augmented reality (AR) systems use deep neural networks to enhance...

According to the Bureau of Labor Statistics, there were 67 unemployed workers for every 100 job openings in November 2021. Many of the people who have left the workforce are mostly lower-wage workers seeking jobs that are raising wages...

In addition to growth in sales, the Apparel Group was also able to achieve 12-14% increase in ‘add to cart’ rate, among other benefits, thanks to finding the right tech-implementation partner New Delhi: Covid-19 compelled several companies to turn their focus...

Artificial Intelligence is transforming several critical functions of eCommerce logistics to bring significant improvements in efficiency, accuracy, and cost-effectivenessNew Delhi: “The more we can use robots to complete repetitive or distant tasks in highly predictable, structured environments, the more...

Digital twin technology will act as a critical enabler for executives by helping them rehearse the future. It will transform businesses by using the predictive nature of the technology to collaborate with other organizations more closelyA foresight survey called...

Sarabjeet Saluja, founder and chief executive officer of fashion brand, Saundh speaks about the challenges he faces and his ambitions for the brand Mumbai: Sarabjeet Saluja started his women’s wear brand Saundh in 2019, after having learnt the ins and...

Adopting these trends will help D2C brands gain an edge in the marketD2C or direct-to-consumer brands have seen immense growth in the past few years. The year 2023 looks promising for D2C brands as well. The D2C market is...

Small and medium e-commerce businesses can use CX to level up their growth. Here’s how…By Jenny ChooThe estimated revenue of the Indian e-commerce business in 2022 stood at US$79 billion and is expected to reach US$350 billion by 2030,...

Customer experience (CX) automation platform, Yellow.ai, has launched a new solution - INBOX - a unified omnichannel customer support helpdesk for agents to seamlessly manage customer queries across 35+ conversational channels. With an intuitive UX, INBOX enables agents to...

The online and offline retail worlds are converging faster than ever, and for any successful brand or retailer, a sound Omnichannel strategy has become indispensable for future success. But devising a foolproof Omnichannel strategy calls for detailed analysis of...