customer interaction
E-Commerce
How can brands delight customers and keep them coming back?
A look at strategies to bring customers back and turn them into potential brand advocates
New Delhi:Â Delighting customers at various points in their journey with a brand plays a pivotal role in turning them into brand advocates and loyalists.
How a...
In Focus
Personalized customer support remains key in Retail: Report
Customers expect more than merely a transactional relationship and are actively seeking interpersonal relationships
New Delhi: Customers today expect more than merely a transactional relationship. They are actively seeking interpersonal relationships that curate a comprehensive customer journey. According to a...
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Latest News
Can shopping malls collect parking fees? The debate rekindled by courtroom clashes
New Delhi: The issue of parking fee collection by shopping malls and multiplexes in India has once again come...
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