Customer service

The survey highlights that chatbots are increasingly adopted for faster responses and cost savings.New Delhi: A survey conducted by Kapture CX, a provider of AI-powered customer experience solutions, has revealed that ineffective chatbot assistance is the primary frustration for...

Mohit Malik, Chief Technology Officer, Chaayos sheds light on the growing relevance of technology in the food industry and how Chaayos harnesses technology to achieve efficiencies and offer differentiated experiencesNew Delhi: With over 16 years of experience, Mohit Malik...

Customer experience, social media, trust, transparency and data critically impact customer retention said representatives of leading brands speaking at the India D2C Summit 2024Mumbai: Retaining existing customers is far more lucrative for brands than acquiring new customers. However, apart...

Simple, effective strategies for haircare brands to retain customers In today's competitive market, haircare brands need more than just great products—they need loyal customers. “Retention” is about building lasting relationships that benefit both, the brand as well as the consumer....

A look at the different use cases of Mixed Reality (MR) in Retail and how this emerging technology possesses the potential for massive digital transformationMixed Reality (MR) is poised to revolutionize the retail industry, offering a unified view of...

Pune-based two-year-old ethnic wear brand, Pareha is employing new-age channels and strategies to win more customers and market shareNew Delhi: The ethnic wear market in India encompasses a diverse array of garments, including sarees, salwar suits, lehengas and kurta-pajamas....

This is the 13th edition of the book that is brought out every year by IMAGES Group in collaboration with TRRAINNew Delhi: IMAGES Group and Trust for Retailers and Retail Associates of India (TRRAIN) unveiled the 13th edition of...

More D2C brands will emerge from tier 2 or tier 3 cities and youth are driving digital commerce with 80% purchases from the channel according to experts speaking at the Internet Commerce Summit in Bengaluru Bengaluru: Tier 2 and tier...

ChatGPT has various uses cases in retail across customer experience, supply chain and market research Artificial intelligence (AI) bot ChatGPT has been making waves across the world with its powerful capabilities. Developed by the company OpenAI led by chief operating officer Sam Altman,...

Zomato turned to Konnect Insights to be able to leverage decision-driving data and equip themselves to achieve their CX objectivesMumbai: Konnect Insights, the omnichannel customer experience management platform, announced that Zomato, has chosen Konnect Insights to help it achieve...