CX

Representatives of leading D2C businesses on factors that enhance customer experience and loyalty New Delhi: The evolution of customer journeys and expectations has brought omnichannel retail strategies to the forefront, highlighting the importance of seamless integration across various sales channels...

The exchange and return policy allows customers to exchange or return products either in-store or through convenient home collection services. New Delhi: Swedish home decor and furnishing retailer Ikea has introduced a 365-day exchange and return policy to make the consumer...

From more impactful campaigns and meaningful and faster query resolution to substantial savings in marketing spending, leading businesses are reaping tangible benefits of Generative Artificial Intelligence New Delhi: About six months ago, menswear brand Blackberrys would generally spend around Rs...

From improving product recommendations and personalised fit suggestions to delivery, here’s how retail biggies are using artificial intelligence to offer delightful customer experiences New Delhi: Retailers in India are betting big on enhancing the customer experience (CX) with the use of...

A primer on the 13 unfair digital commerce practices prohibited by The Central Consumer Protection Authority which impair consumer interestAs many as 71% of online consumers surveyed by research firm LocalCircles reported being subject to hidden charges for...

IndiaRetailing brings you a series on India’s key retail tech icons. Featuring Vikram Idnani of Landmark GroupMumbai: Today’s CIO must know how to leverage technology to create value for the business. No longer are CIOs department heads of a...

Small and medium e-commerce businesses can use CX to level up their growth. Here’s how…By Jenny ChooThe estimated revenue of the Indian e-commerce business in 2022 stood at US$79 billion and is expected to reach US$350 billion by 2030,...

Customer experience (CX) automation platform, Yellow.ai, has launched a new solution - INBOX - a unified omnichannel customer support helpdesk for agents to seamlessly manage customer queries across 35+ conversational channels. With an intuitive UX, INBOX enables agents to...

The race for holding the fickle customer’s interest long enough to make a sale is on. Organisations of late have been committing serious funds and efforts to social media to build and strengthen customer engagement and involvement. While the...

Visiting a retail store is an investment of time, energy and money. Hence, offering a superlative experience, not just a product, can help entice customers to come back to the brick-and-mortar stores.The retail sector has seen unprecedented changes in...