CX solutions
In Focus
Experts share tips for omnichannel success, enhanced CX
Representatives of leading D2C businesses on factors that enhance customer experience and loyalty
New Delhi: The evolution of customer journeys and expectations has brought omnichannel retail strategies to the forefront, highlighting the importance of seamless integration across various sales channels...
Leaders Ink
How generative AI can help retailers achieve better personalisation
With its conversational capabilities, generative AI can help retailers understand their customers better, create personalised experiences, optimise operations while driving revenue growth
Retailers in India are facing challenges on multiple fronts – the global economic downturn, rising customer expectations, supply...
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Latest News
Epigamia founder Rohan Mirchandani dies of cardiac arrest
Mirchandani (42), who co-founded Drums Food International in 2013, suffered a sudden cardiac arrest on Saturday.New Delhi: Founder of...
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