Joe Manuele
Retail
Customer Experience – The Uncomfortable Truth
Organisations around the world are failing to implement effective digital strategies. As a result their customer experience (CX) solutions are becoming disjointed, and digital is not displacing traditional phone interactions at the speed that their customers are demanding.
That’s according...
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Latest News
Bata India aims expansion, to prioritise top 6 brands
The company's retail network now spans over 1,850 stores, including over 500 franchise stores, and 650 plus sneaker studios.New...
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