Kapture CX

51% of respondents highlighted poor customer service as the leading issue concerning kitchen appliancesNew Delhi: Brands dealing in consumer durables must constantly upgrade their systems to resolve consumer complaints quickly and effectively. However, this is not the norm,...

Customers expect more than merely a transactional relationship and are actively seeking interpersonal relationships New Delhi: Customers today expect more than merely a transactional relationship. They are actively seeking interpersonal relationships that curate a comprehensive customer journey. According to a...

Experts highlight that the pace of AI adoption in 2024 will be much faster than earlier, but it will depend on certain factors New Delhi: Indian retailers are hoping to ramp up their spending on AI (Artificial Intelligence) in 2024....