Kapture CX
In Focus
51% of buyers frustrated by poor customer service: Report
51% of respondents highlighted poor customer service as the leading issue concerning kitchen appliancesNew Delhi: Brands dealing in consumer durables must constantly upgrade their systems to resolve consumer complaints quickly and effectively. However, this is not the norm,...
In Focus
Personalized customer support remains key in Retail: Report
Customers expect more than merely a transactional relationship and are actively seeking interpersonal relationships
New Delhi: Customers today expect more than merely a transactional relationship. They are actively seeking interpersonal relationships that curate a comprehensive customer journey. According to a...
In Focus
Where do retail experts stand on AI for 2024?
Experts highlight that the pace of AI adoption in 2024 will be much faster than earlier, but it will depend on certain factors
New Delhi: Indian retailers are hoping to ramp up their spending on AI (Artificial Intelligence) in 2024....
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Latest News
Digital Icon : Amarinder Dhaliwal
Amarinder Dhaliwal, Chief Product Officer at IndiaMART, is an entrepreneur and an avid adventurer. He finds joy in various...
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