Kapture CX
E-Commerce
43% of online shoppers frustrated with ineffective chatbots: Survey
The survey highlights that chatbots are increasingly adopted for faster responses and cost savings.New Delhi: A survey conducted by Kapture CX, a provider of AI-powered customer experience solutions, has revealed that ineffective chatbot assistance is the primary frustration for...
In Focus
51% of buyers frustrated by poor customer service: Report
51% of respondents highlighted poor customer service as the leading issue concerning kitchen appliancesNew Delhi: Brands dealing in consumer durables must constantly upgrade their systems to resolve consumer complaints quickly and effectively. However, this is not the norm,...
In Focus
Personalized customer support remains key in Retail: Report
Customers expect more than merely a transactional relationship and are actively seeking interpersonal relationships
New Delhi: Customers today expect more than merely a transactional relationship. They are actively seeking interpersonal relationships that curate a comprehensive customer journey. According to a...
In Focus
Where do retail experts stand on AI for 2024?
Experts highlight that the pace of AI adoption in 2024 will be much faster than earlier, but it will depend on certain factors
New Delhi: Indian retailers are hoping to ramp up their spending on AI (Artificial Intelligence) in 2024....
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Latest News
Nandini launches protein-infused idli-dosa batter for urban consumers in Karnataka
According to KMF, the batter will be available in two pack sizes and will be sold at milk parloursBengaluru:...
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