Krishnan Venkateswaran

Krishnan Venkateswaran, Chief Digital and Information Officer (CDIO), Titan Company Ltd. on how the diversified retail company uses technology in every area--from designing products and stores to offering personalised services and memorable customer experiences across channelsNew Delhi: With a...

Uniformity, product availability, customer understanding and last-mile logistics are the factors which determine the success of an omnichannel experienceNew Delhi: Fashion brands in India consider uniformity across channels, understanding customers, products and last-mile delivery to be the key factors that...

Over the last few months, the Coronavirus pandemic has led to an unparalleled shift in the way both retailers and consumers view and utilise technology. Over the last few months, we have seen how digital technology has firmly established...

The India Fashion Forum’s virtual roundtable, ‘Digital Customer Experience For Future-Fit Fashion Retail’ powered by Istituto Marangoni highlighted the role of technology in transforming consumer experience and reshaping value-premium fashion retail for the new normal. Topics of discussion ranged from...