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Brands could lose $20-$30 billion in revenue to returns by 2025: Report

The report finds that Maharashtra has the highest return rate in India, followed by Karnataka, Delhi, Uttar Pradesh, and Haryana, with Kerala having the lowest return rate Bengaluru: Returns are a huge problem in e-commerce. They can go as high as...

QSR Chain Ajay’s targets 500 stores by 2025

The company plans to expand beyond Gujarat, into Maharashtra, Madhya Pradesh, and Rajasthan by next year and aims to begin pan-India expansion in 2026 Bengaluru: Gujarat-based quick service restaurant (QSR) chain Ajay’s is aiming for a store count of 500 by...

Starbucks opens its first pet-friendly store in India

Located at Raja Park, Jaipur, the new Starbucks store opened to the public on 15 August Bengaluru: US-based coffee chain Starbucks has launched its first pet-friendly store in India, located at Raja Park, Jaipur, according to a company press release on...

H&M Home debuts in Mumbai

The newly launched H&M store spans nearly 40,000 sq. ft. and is located at Phoenix Marketcity Mall in Kurla, MumbaiBengaluru: Hennes & Mauritz (H&M) India, an international fashion and lifestyle retailer has unveiled its H&M Home concept for the...

Omnichannel to omniexperince: How retailers are making the shift

In retail, the blend of online and offline shopping demands a seamless, personalised customer experience. Here’s how retailers are adapting to meet these evolving expectations New Delhi: In today's fast-paced retail environment, customer expectations are at an all-time high. The...

Textiles, apparel exports rise 4.73% in July on improved demand: CITI

Textiles and apparel exports in July rose to $2,937.56 million, up from $2,805.01 million in the same month last year, primarily due to heightened demand for apparelMumbai: India's textiles and apparel exports in July grew by 4.73 per cent...

Le Pain Quotidien re-enters Indian market, targets 100 outlets by 2035

The QSR chain targets a brand valuation of Rs 1,000 crore over the next decade Bengaluru: Belgian bakery and restaurant brand Le Pain Quotidien has re-entered the Indian market, through a master franchise agreement with Bake & Brew Pvt. Ltd., a...

Future Consumer narrows down Q1 loss to Rs 15.8 crore

It had reported a net loss of Rs 24.40 crore in the April-June period a year ago, according to a regulatory filingNew Delhi: Future Consumer Ltd (FCL) on Wednesday reported a narrowing of its consolidated loss to Rs 15.79 crore...

AC makers’ profits soar in April-June amid blistering heat

Companies such as Voltas, Blue Star, Whirlpool of India, Johnson Hitachi, and Havells which owns the Llyods brand have reported a high growth trajectoryNew Delhi: Air-conditioner makers have logged a high double-digit growth in revenue. Several of them had...

Chai Sutta Bar opens 2 outlets in Bengaluru

The newly launched CSB outlets are located at Kalyan Nagar and NagarbhaviBengaluru: Quick service restaurant (QSR) chain Chai Sutta Bar (CSB) has expanded its retail presence in South India with the launch of two more stores in Bengaluru, the...
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5 Pillars of Customer Retention

Customer experience, social media, trust, transparency and data critically impact customer retention said representatives of leading brands speaking at...
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