online shoppers

The survey highlights that chatbots are increasingly adopted for faster responses and cost savings.New Delhi: A survey conducted by Kapture CX, a provider of AI-powered customer experience solutions, has revealed that ineffective chatbot assistance is the primary frustration for...

According to a recent study, 72% of consumers are currently using AI-enabled chatbots to search for products online Bengaluru: As many as 51% of Indian consumers prefer using artificial intelligence (AI) chatbots and QR codes for their online shopping needs, followed by...

From increase in GenZ spending to channel switching, these consumer trends are driving growth in retail Tech-savvy consumers are increasingly demanding a seamless blend of digital and physical channels to discover, research, compare, and purchase products at the best prices....

Only 9% of eCommerce or online users said platforms have enabled an interface to spot sponsored easily or influencer reviews and ratingsNew Delhi: According to survey findings, nearly 56% of online shoppers surveyed by community social media platform LocalCircles...

Over 60% of people prefer shopping via apps over websites with a clear preference for marketplace apps New Delhi: The day-to-day inception of new brands in the e-commerce ecosystem has changed the shopping behaviour of customers online. There have been...

E-commerce players across the globe are reaping tangible benefits by offering visual search to their customers New Delhi: AI-powered visual searches have gained immense popularity in the e-commerce sector. ViSenze, a Singapore-based AI-powered visual search and recommendation platform, processed over...

Tech platform ViSenze processed 175 million visual searches this October, which is a 30% increase compared to last yearNew Delhi: There has been an increase in the number of visual searches during online shopping according to Singapore-based, AI-powered visual...

India, that is currently at the third rank after China and the US, will soon overtake the US to hold the second rank, said Anurag Mathur, Partner - Consumer Goods & Retail, Bain & Company at the Internet Commerce...

In a hybrid world, shoppers are selecting retailers that blend in-store experiences with digital conveniences built on conversational messagingNew Delhi: Entering the 2022 holiday season, consumers are increasingly embracing a hybrid shopping experience that couples in-store visits with digital...

Online shoppers in Britain spend more per household than consumers in any other country, the UK Cards Association said in a report. UK households spent the equivalent of US $5,900 using payment cards online in 2015, the BBC quoted the...