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How retail’s new-age baniyas are becoming digital disruptors, courtesy millennials

Born with business in their DNA, baniyas have written several success stories when it comes to traditional, brick-and-mortar industry. With the spurt in digital economy, the clan - be it a Bansal, a Goyal, a Gupta or an Agarwal...
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How AI is revolutionising CX across industries

Businesses must invest in the right technology, people, and processes to unlock the full potential of AI as experts...
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