service charge

Maintaining that service charge in hotels and restaurants was "totally voluntary", Union Food and Consumer Affairs Minister Ram Vilas Paswan on Friday said the Government had approved guidelines in this regard. He added that the guidelines were sent to the...

The Government plans to issue an advisory to states asking them to crack down against unfair imposition of service charge on food and drink bills, food and consumer affairs minister Ram Vilas Paswan said on Friday. “Service charge does not...

Eighty-nine per cent of those surveyed in a recent survey wanted the service charge levied by restaurants to be completely removed. The survey, conducted by citizen engagement platform LocalCircles, received over 8,000 responses from consumers in over 100 districts of...

Imposing service charge on food and drinks at hotels is an unfair trade practice and consumers need not pay it, Consumer Affairs Minister Ram Vilas Paswan said on Thursday. Although there is no provision under the existing law to take...

Sixty-eight per cent of respondents in a country-wide survey say the service charge levied by hotels and restaurants should be optional, while 27 per cent opposed it. Five per cent of the 26,000 respondents did not respond in the survey by...

A day after Government clarified that service charges on food bills in hotels and restaurants are not compulsory, apex hospitality industry body FHRAI on Wednesday contended that it is legal, not an unfair trade practice and each establishment is free...

From increase in the base price of food items, creating chaos and dispute during billing, increase of tip culture and an affect in the operating cost of the restaurants and employment -- these will be some of the ramifications...

Though customers now refuse to pay the service charges levied by restaurants, the owners of the eateries have voiced their disappointment over the centres decision on the issue, saying it would "adversely impact millions of workers". "Levying service charge is...

Across the world, service charge or gratuity is common practice and accepted by diners as they know this is an emolument for the entire crew – front of house, kitchen, housekeeping, cleaners, security et all which works through odd...

Customers dissatisfied with service at any hotel or restaurant can opt to seek that service charge not be levied, as this is optional or discretionary as per the Consumer Protection Act, an official statement said on Monday. The Department of...