Strategy

“Customer Service is not a department, but an attitude; one has to nourish it and then cherish the success -- it’s all yours,” says Neeraj Duggal, vice president, Retail Development, Prestige Constructions. Starting off as a marine engineer by...

Amway is reworking its direct sale strategy in India to get closer to consumers.The wellness, beauty and homecare products firm, which expects a quantum jump in sales in India, is planning to turn its 54 distribution centres into showrooms...

In the current industry, sectors like organised retail and Consumer packaged Goods (CPG) value chain look for technology products or solutions that help them to run business efficiently. CIOs of these organisations are keen to adopt the latest technologies...

Great fashion at an affordable price – the vision that drove Koutons Retail India Ltd. from a relatively small beginning to becoming a dominant player in the branded menswear category in the India. The man behind...

Delhi-based retail chain V Mart is treading cautiously on its expansion plans. V Mart does not want to rush with the opening of new stores.The company plans to open eight new stores by the end of this financial year...

In-Store Television Network, TAG Media Network (TAG) announced a strategic marketing tie-up with Future TV, a part of the Future Group, to form a dominant pan-India in-store television presence. The two networks, which will continue to be separately owned,...

Fredrik Widell, Managing Director, Oriflame India tells Salon India about the challenges and growth of the direct selling business in India and shares some of the experiences of the Swedish company.How has the year so far been for Oriflame...

Some businesses see an economic slowdown as a crisis, while some see latent opportunities in depressed sentiments. Among the latter set is the wellness services chain Kaya Skin Clinic, the subsidiary of Marico Ltd., which...